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Customer Service

Our Guarantee
We guarantee you'll be happy. Please contact us at info@clevercookie.com or 1-800-BEST-GIFT so we can best serve you.
Shipping & Delivery
Clever Cookie ships all its gifts with United Parcel Service (UPS). Same Day local deliveries are available on Long Island, Queens and Manhattan. Pricing information is available on the product pages. Pick-up is also available at our Hauppauge location (55 Kennedy Dr, Hauppauge, NY 11788).
Security
You can shop at Clever Cookie online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. • Industry leading encryption hardware and software methods and security protocols to protect customer information. • Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. Clever Cookie is registered with the Authorize.Net Verified Merchant Seal program.
Privacy

Protecting your privacy is important to Clever Cookie. Please take a moment to read the following policy to learn how we handle your personal information.
 
Why we collect your personal information
Clever Cookie collects and uses your personal information to provide you with superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, special offers, and other information we think you’d like to hear about.

How we collect your personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us or call us to make a purchase or request service. In addition, when you ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose your personal information
Clever Cookie will never disclose personal information to any third parties. If you would like to know what personal information we may have on file for you, feel free to contact Customer Service at 1-800-BEST GIFT™, send us an email with your full name and address to info@clevercookie.com, or write to us using the address on our Contact Page.
 
At times we may be required by law or legal process to disclose your personal information.
 
How we protect your personal information
Clever Cookie safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
 
The Clever Cookie Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Clever Cookie Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
 
Access to your personal information
You always have access to the information we have about you. If you would like to know what personal information we may have on file for you, feel free to contact Customer Service at 1-800-BEST GIFT™, send us an email with your full name and address to info@clevercookie.com, or write to us using the address on our Contact Page.

Collecting other personal information
When you browse Clever Cookie’s website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
 
Like many websites, the Clever Cookie website uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
 
In some of our email to you, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
 
Clever Cookie does not knowingly solicit personal information from children or send them requests for personal information.
 
Clever Cookie's website may contain links to other sites. Clever Cookie does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
 
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.
 
The Clever Cookie Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Returns & Replacements
Please contact our Customer Service team at info@clevercookie.com or 1-800-BEST-GIFT if you have any problems with your order.
Payment, Pricing & Promotions
Clever Cookie accepts Visa, MasterCard, Discover and American Express. Corporate clients can apply for credit terms. Please contact our Customer Service team at info@clevercookie.com or 1-800-BEST-GIFT.
Viewing Orders
To view your order just click LOG IN located in the top right corner of our website.
Updating Account Information
To update your account just click LOG IN located in the top right corner of our website.