General

Clever Cookie’s are a unique and tasteful gift for any occasion. For the past 20 years, we have been providing delicious, personalized gift baskets and party favors and take great pride in our record of excellent customer satisfaction.

Clever Cookie is located at 141 Freeman Avenue in Islip, NY 11751. Customers are welcome to place orders online or by phone for pick up at our facility.

Clever Cookie does not have a store front setting however customers are welcome to place orders in advance for pick up at our facility.

We do not currently have a print catalog however all of our products can be viewed at www.clevercookie.com. If you do not see what you are looking for, please call us directly at 1-800-237-8443 and one of our Cookie Coordinators will be happy to assist you.

Yes, we send all of our customers e-mail updates to notify them of coupon codes and special offers. To be informed of upcoming sales, register for our online newsletter at www.clevercookie.com.

Shipping

We ship all of our packages on a Ground service with United Parcel Service. For shipments being sent outside the tri-state area, expedited service is available for an additional fee. For orders being delivered within NYC and Long Island, same day delivery is available via messenger service. Customers also have the option of picking their cookie up at our facility located at 141 Freeman Avenue in Islip, NY.

All orders placed Monday thru Friday by 12:00 EST, ship from our facility that same day. Transit times are determined by the state to which the package is being shipped. Please see the UPS map at checkout to calculate when your order will arrive. Please note that there are no shipments or deliveries made on weekends or holidays.

Yes, we do ship to Canada.

We’re sorry but UPS requires a physical address for all deliveries and will not deliver to a P.O. Box.

Yes, we do ship to all three locations via UPS 2day and Next Day service.

UPS delivers all business packages between the hours of 9am and 5pm. Residential deliveries may be made any time of day, up until 8:00pm.

Our facility is located in Islip, NY.

Once your order has shipped from our facility, you will receive and e-mail with UPS tracking # and link to their website. If you’d prefer to have us track your shipment for you simply call us at 1-800-BEST GIFT (237-8443) and we will be happy to assist you.

When shipping to a hospital or school, please be sure to include the complete address for the recipient, including the name of the institution, room number and phone number. Please refer to the UPS Ground Shipping map at checkout to determine the transit time. Please note that although your gift may arrive at it’s destination as scheduled, it is the responsibility of the institution to notify the recipient that a package has arrived for them and either deliver it to them or arrange for it to be picked up. This process sometimes takes a few days which is why we suggest having gifts shipped to home addresses instead. Clever Cookie will not issue any refunds for packages delivered late due to circumstances beyond our control.


Our Cookies

Although our cookies are all nut-free, they are manufactured in a facility that produces products that contain nuts. For further clarification, please contact us at info@clevercookie.com  or directly at 1-800-237-8443.

Yes. All of our hand-decorated cookies are certified KOF-K pareve and our gourmet and bakery items are KOF-K dairy.  Letters of certification are available upon request.

All of our hand-decorated Clever Cookies are individually shrink wrapped, allowing them to remain fresh for approximately three months. Our delicious gourmet cookies platters and tins have a shelf life of 2-3 weeks.

We do not recommend putting our hand-decorated products in the refrigerator or freezer. The shelf life of our Rainbow cookies however, would be extended if placed into the freezer.

If you’d like to design a custom basket or make changes to an existing arrangement, simply place your order over the phone with one of our Cookie Coordinators by calling 1-800-237-8443.

Yes! We are happy to announce that we now carry an assortment of sugar free cookies including but not limited to Chocolate Chip, Raspberry Spritz, Raspberry Pocket and Orange Fan cookies.

At Clever Cookie, we take our customer’s satisfaction very seriously. We have been providing delicious, personalized, hand-decorated cookie arrangements and party favors for twenty years and have recently expanded our product line to include traditional bakery favorites as well. We package our gifts securely so they arrive fresh and intact and take pride in our “crumble-free guarantee”. In the event that you are not completely satisfied with your purchase, you may contact us online at info@clevercookie.com or directly at 1-800-BEST GIFT (237-8443) and one of our Cookie Coordinators will work to resolve any problems quickly.

Placing an Order:

Orders can be placed either online at www.clevercookie.com or by phone at 1-800-BEST GIFT (237-8443).

Once you submit your order you will receive an e-mail confirmation. Please review the details of your receipt and contact us immediately at 1-800-BEST GIFT (1-800-237-8443) if any changes need to be made.

Yes. You can choose delivery for any business day, Monday-Friday. Any special requests can be made in the “Order Notes” box on the Checkout page. Please include a phone number where you can be reached in the event we need to contact you regarding your request.

Payment can be made by Visa, Mastercard, Discover or American Express or by cash if you are picking your order up from our facility.

Yes. To set up a corporate account contact us at 1-800-BEST GIFT (237-8443).


 


 


 

 

 

CLEVER COOKIE SHIPPING ALERT orders placed from May 23rd thru May 27th will ship out Tuesday, May 28th.